Expert services.
Every step of the way.
Our expert services to get the maximum out of your influencer marketing strategy:
Your platform, fully mastered from day one.
Your dedicated Stellar customer success manager is with you from day one, covering onboarding, transition support, training, and strategic advice. The Premium Customer Service is available in two tiers:
Business includes live onboarding, platform transition management, strategic meetings with your account manager, and team training throughout the year.
First Class includes everything in Business, plus multiple strategic meetings, additional training sessions, exclusive feature demos, and membership to the Stellar Club where you help shape the product directly with our team.
Smarter influence, powered by data.
Stellar's influencer marketing strategists work alongside your team at every stage of your campaigns, from pre-launch audits to post-campaign analysis.
Before launch, our experts run a data-driven influencer selection audit to validate your creator choices and eliminate guesswork. During your campaigns, we build and monitor performance reports to keep every KPI on track. And once it's over, we deep-dive into your results to extract the insights that inform what comes next.
All our clients benefit from these services:
Customer support 5/7
Via chat, phone, email, or video call, our customer success team advises you and answers your every question, 5 days a week.
Self-onboarding
Upon joining the Stellar platform, you receive a complete video training to help you integrate and master the tool yourself.
New features announcements
With each new feature, update, or improvement to Stellar, you receive an in-app notification and a dedicated newsletter to explain everything to you.
FAQ articles
In the app, you have access to a complete library of regularly updated FAQ articles detailing each feature and calculation of the app.
Video tutorials
For each Stellar module, you’ll find a simple and detailed explanatory tutorial video on the platform to help you understand it.
Influence newsletter
Ready to get more from Stellar?
Tell us about your team and we will recommend the right service level for your needs.
✅ Discover how to get the most out of Stellar’s platform with hands-on guidance from your dedicated account manager
✅ Explore the Trusted Advisor service and find the right tier for your team’s needs
✅ See how the Strategic Partner service can take campaign audits, creator research, and reporting off your plate
✅ Get a clear picture of how Stellar fits your exact workflow, market, and objectives
✅ Have all your questions answered by an influencer marketing expert
Expert support. From day one.
Let our customer success team show you how Stellar’s premium services can transform the way you run influencer marketing.
Let's answer some of your questions
Stellar is designed for:
- Brands managing influencer marketing in-house
- Agencies running campaigns at scale
- Media outlets and institutional organisations
Whether you’re optimizing creator discovery, campaign execution, or reporting – Stellar supports your entire workflow.
Depending on your company’s needs, maturity and context, Stellar may offer a trial access to explore the platform in real conditions before any commitment. Each request is evaluated on a case-by-case basis by our sales team and management, who reserve the right to accept or decline a trial.
In most cases, getting started is possible within one business day after signing the contract, depending on your availability. Our team will guide you through the onboarding process to ensure a smooth and efficient setup.
Yes, Stellar is offered as a subscription-based SaaS solution. Plans are typically structured on an annual basis for platform access, while certain services and API access can also be offered as monthly packages depending on your needs and use case.
All Stellar packages include three individual user logins as standard.
Additional logins can be added easily at any time as part of your subscription.
Stellar’s pricing adapts to your needs, team size, desired features, and expected level of support. Our plans start from €299 per month.
Whether you’re a brand, an agency, or an international group, our team works with you to build a setup tailored to your organization, workflows, and objectives – so you only pay for the modules and features that are truly useful to your business.
Absolutely. Stellar is fully compliant with GDPR regulations.
We take data privacy and security seriously, ensuring that:
- Your data is securely stored and processed
- All operations align with European data protection standards
Yes, we offer an API.
This allows you to:
- Integrate Stellar into your existing tech stack
- Automate workflows
- Connect data across your systems
We’re happy to discuss your specific integration needs during the demo.
