Maximize your potential with our premium services.
Who said using a SaaS means being left to your own devices?
Take advantage of our services to become even better and go further: master your Stellar platform inside out and optimize your campaigns, strategies, and analyses by letting us guide your strategic choices.
How Stellar services propel you to new heights
PACK #1
Trusted Advisor
Our Stellar customer success team supports you at every step of your journey to help you master the platform and use it optimally, according to your needs.
With this package, our team also provides you with personalized advice and ongoing training to ensure you get the most out of our technology.
PACK #2
Strategic Partner
Our Stellar influencer marketing strategists assist you with the creation, analysis, and audit of your campaign reports and/or influencer searches.
With this package, our influencer marketing experts enable you to refine your strategies and maximize the impact of your campaigns from A to Z.
with that of software.
Trusted Advisor
Master your Stellar platform down to the smallest details from day one.
Business
- Live onboarding
- Transition management from your old platform and/or Excel database to the Stellar platform
- Meeting with your account manager for strategic advice
- Training for your teams throughout the year
First Class
- All Business services included
- Multiple meetings with your Account Manager and strategic advice
- Multiple training sessions for your teams throughout the year
- Live demos of new features exclusively
- Membership to the Stellar Club: exclusive meetings and co-creation of future features with us
Want to know just how the Trusted Advisor pack can suit your business needs? Explore your options with our Customer Success team!
Strategic Partner
Benefit from cutting-edge expertise for all your influence strategies.
Get customized services from our influencer marketing experts and save time by outsourcing crucial tasks.
Our Stellar experts can support you at every stage of your campaign with one or more services:
- Audit of your strategies before launching a new campaign
- Research of the right influencers based on your objectives before a campaign
- Creation of reports to track the performance of your ongoing campaigns
- Analysis of performance reports after your campaigns
Wondering about how the Strategic Partner service will boost your business' influence? Let our Customer Success team guide you!
What you already enjoy with the Stellar platform
Customer support 5/7
Via chat, phone, email, or video call, our customer success team advises you and answers your every question, 5 days a week.
Self-onboarding
Upon joining the Stellar platform, you receive a complete video training to help you integrate and master the tool yourself.
New features announcements
With each new feature, update, or improvement to Stellar, you receive an in-app notification and a dedicated newsletter to explain everything to you.
FAQ articles
In the app, you have access to a complete library of regularly updated FAQ articles detailing each feature and calculation of the app.
Video tutorials
For each Stellar module, you’ll find a simple and detailed explanatory tutorial video on the platform to help you understand it.
